Order Shipping: Our international shipping is handled by DHL; domestic shipping handled by Yurtici Kargo ensuring your items are delivered swiftly and securely.
Delivery Timeline: Subject to stock availability and your location, we aim to deliver your order within 1-5 working days.
Shipping Costs: Final shipping charges will be calculated based on your address and presented at checkout.
14-Day Return Policy: We are committed to your satisfaction. If you are not entirely satisfied with your purchase, you may return it within 14 days from the date of delivery.
*Since all of our dress, bodysuit, jumpsuit, tailoring, leather, couture, and hand-made products are crafted specifically for each customer, we offer only exchanges and do not accept returns.
**There are no exchanges or returns on bikini products due to hygiene reasons.
***Due to limited stock, we only offer exchanges and do not accept returns on archive-sale products.
Return Conditions: Items must be in their original, unused condition, with all tags and packaging intact. Customized or personalized items are non-returnable unless they have defects.
Initiating a Return: To start a return, please contact our customer service team at Return Form with your order number and information about the item you wish to return. Our team will provide you with step-by-step instructions.
Refund Process: Upon receiving and inspecting the return, we will issue a refund to the original payment method within a standard timeframe, depending on your bank’s processing time.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a traceable shipping service to ensure the safe and documented delivery of your return.
