Order Shipping: Our international shipping is handled by DHL; domestic shipping handled by Yurtici Kargo ensuring your items are delivered swiftly and securely. Once your order has been placed, you will receive a confirmation email that includes your order summary along with a tracking number to monitor your shipment.
Delivery Timeline: Subject to stock availability and your location, we aim to deliver your order within 1-5 working days.
Shipping Costs: Final shipping charges will be calculated based on your address and presented at checkout.
14-Day Return Policy
We are committed to your satisfaction. If you are not entirely satisfied with your purchase, you may return it within 14 days from the date of delivery.
Return Conditions: Items must be in their original, unused condition, with all tags and packaging intact. Customized or personalized items are non-returnable unless they have defects.
Initiating a Return: To start a return, please contact our customer service team at Contact Form with your order number and information about the item you wish to return. Our team will provide you with step-by-step instructions.
Refund Process: Upon receiving and inspecting the return, we will issue a refund to the original payment method within a standard timeframe, depending on your bank’s processing time.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a traceable shipping service to ensure the safe and documented delivery of your return.
*Since all of our couture, tailored and hand-made items are crafted specifically for each customer, we are unable to accept returns. However, we do offer exchanges to ensure that you are fully satisfied with your purchase.
